Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third-party service providers, and “we”, “us” and “our” shall mean Soch Foods LLP.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify https://therootedcompany.in/ any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. www.therootedcompany.in cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.
https://therootedcompany.in/ provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase different health and fine foods which are manufactured by Soch Foods LLP. (collectively, “Products”). Upon placing an order, www.therootedcompany.in shall ship the product to you and be entitled to its payment for the Services.
By providing your data, you agree to be communicated by us via email and sms to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically and as and when required.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that www.therootedcompany.in name is stated as the source and prior written permission of www.therootedcompany.in is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
No Compensation Policy:
If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. www.therootedcompany.in holds the rights to cancel orders and block accounts of such customers without any prior notice.
User Warranty and Representation:
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by http://therootedcompany.in/
Exactness Not Guaranteed:
www.nutricion.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from www.therootedcompany.in will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. www.therootedcompany.in may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.
Intellectual Property Rights:
Links To Third Party Sites:
The Website may contain links to other websites (“Linked Sites”).The Linked Sites are not under the control of www.therootedcompany.in or the Website and www.therootedcompany.in is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. www.therootedcompany.in is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. www.therootedcompany.in is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by www.therootedcompany.in or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
Disclaimer Of Warranties/Limitation Of Liability:
Www.therootedcompany.in has endeavored to ensure that all the information on the Website is correct, but Www.therootedcompany.in neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Www.therootedcompany.in be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user’s transmissions or data;(c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Www.therootedcompany.in be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Www.therootedcompany.in shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond http://therootedcompany.in/ control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
The Users of Mobile Application of Www.therootedcompany.in are expected to update his/her said app on regular basis, so that he/she can avail the latest services and is duly aware of any change(s) in Www.therootedcompany.in policy. In the event of failure to update the http://therootedcompany.in/ Application, as and when available, by the Customer, the Users understand and agrees that Www.therootedcompany.in shall not be liable in any manner whatsoever.
You agree to indemnify, defend and hold harmless Www.therootedcompany.in from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Www.therootedcompany.in that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at http://therootedcompany.in/ discretion.
In accordance with brand guidelines, prices might change when the stocks are replenished.
Title and risk of loss for all products ordered by you shall pass on to you upon http://therootedcompany.in/ shipment to the shipping carrier.
Www.therootedcompany.in will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Www.therootedcompany.in reserves the right to cancel the order(s) at its discretion.
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. But in normal conditions the maximum delivery time would be 7 working days within India.
Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel order anytime before material is dispatched for delivery. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled. If the order is dispatched, it cannot be cancelled unless the product is found in damaged(eg. Stale, expired, brokenseal) condition.
“The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities”
Returns and Exchange conditions:
Www.therootedcompany.in will accept Return or Exchange only if the following conditions are met.
Limitation on refund amount for courier charges
If the customer wants to instant return or return within 72 hours from delivery date, and Www.therootedcompany.in does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to firstname.lastname@example.org and Www.therootedcompany.in will refund the amount. Www.therootedcompany.in will refund the courier slip amount or INR 100 per kg, whichever is less. Customers, please ensure that you do not end up paying more than INR 160 per kg for items being returned.
Reverse Pickup Process:
Self send process
In case of Return initiated and subsequently couriered the product by the Customer himself/herself, if it is found that the claimed shipment was not delivered to Www.therootedcompany.in or the shipment was empty, the onus shall be on the customer to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return.
www.therootedcompany.in will not be liable for the products returned by mistake
In a scenario where a product not belonging to Www.therootedcompany.in is returned by mistake, Www.therootedcompany.in is not accountable for misplacement of the product and is not responsible for its delivery back to the customer.
Limitation on refund amount for courier charges
Please do collect the RVP slip/Written confirmation from the Courier company that the RVP has been done for a particular shipment/order.
RVP slip to be produced in case of discrepancy between customer and our logistics partner
In case of any discrepancy in the status of reverse pick up of a product, (where the customer claims the product has been returned, while our system suggests otherwise) refund will be initiated only if the customer successfully furnishes the RVP slip given at the time of the pickup.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Www.therootedcompany.in does not review the contents in any way before they appear on the Website. Www.therootedcompany.in does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to email@example.com
Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made on Www.therootedcompany.in, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Www.therootedcompany.in to begin an investigation.
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, http://therootedcompany.in/ reserves the right to cancel all past, pending and future orders without any liability. http://therootedcompany.in/ also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
The customer may be considered loss to business if any of the following scenarios are met:
Account for the customers falling in fraudulent or loss to business category may be blocked. Any gift credits earned through loyalty or referral program will be forfeited in such case.
Cancellation of Bulk Orders
Www.therootedcompany.in may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by Www.therootedcompany.in:
Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
What we do about mispricings
Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.
If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.